Free UK Mainland Delivery
All Orders Over £750*
*Excludes Kitchen Surface Orders
Delivery Information
Our standard UK mainland delivery service will usually see your order delivered in 3 – 5 working days if all items are in stock at the time of ordering. As stocks are held in numerous locations across the country, this can sometimes be a little longer, and if any items are not in stock we are only able to offer estimated delivery dates.
We always advise calling us prior to placing your order to check stock levels of your chosen flooring if you require it within a certain time frame. Once your order has been processed and confirmed, you will receive an email detailing the delivery date of your order. If this date changes for any reason, we will always do our upmost to inform you as soon as possible.
The delivery service offered is kerbside only. Once your order is confirmed for delivery there must be an able bodied person/s at the delivery address to accept delivery, and to take the goods into the property or a safe place. It will be at the driver’s discretion if he/she is able to help take any goods into the property or a safe place. Failure to provide the above will result in a failed delivery and may be subject to additional re-delivery charges.
Damaged Products
Although damages in transit are rare, they do sometime happen. If you do receive damaged product, we will exchange or refund and collect the product in question at your discretion. Upon receipt of your order, we suggest that you inspect for any damages and photograph any that you find. To claim a replacement or refund, please email us at sales@woodflooringkent.com with the subject “Damage” followed by your order number, attaching any photos taken, a description of the damage, and your preference of refund or replacement for those products. We will then call you to arrange collection and or exchange of the product.
IMPORTANT: All damage claims must be made within 24 hours of receipt of your order. After this time it may not be possible to process any compensation as we cannot know whether damage has occured prior to or after delivery.
Customer Responsibilities for Delivery
By placing an order, you agree to take reasonable steps to accept delivery at the arranged time. This includes:
- Providing accurate delivery information,
- Being available to accept delivery, and
- Ensuring we can safely access the property.
Failed or Refused Delivery
If a delivery is refused, or if we are unable to complete delivery due to actions or inaction on your part (for example, no one is home at the agreed time or access is not possible), the order may be returned to us.
In these situations, we reserve the right to deduct the actual delivery cost we incurred from any refund you’re due. Although delivery was offered to you free of charge, it still incurs a real cost to us, and we are permitted to recover this where delivery has failed for reasons within your control.
Cooling-Off Period (Change of Mind Cancellations)
If you cancel your order under the 14-day right to cancel after dispatch, or if you refuse delivery for a change-of-mind reason, the above deduction may still apply — provided the failure to accept delivery was within your control.
We will always tell you the amount being deducted and provide evidence of the delivery attempt(s) if requested.
If You Are Hiring a Professional Fitter
We are aware that professional floor fitters are in high demand and often have long wait times. We heavily advise not booking a fitting date with your chosen fitter until your flooring has arrived and has been inspected. Wood Flooring Kent cannot be held liable for any costs incurred if you have booked a fitter prior to your floor arriving and any delays occur with the delivery of your flooring.
It is also worth noting that hard flooring requires a period of time to acclimatise in the property prior to fitting. For the majority of floors this is 48 hours, but for some it can be upto 72 hours. Please check the instructions included with your flooring.